Cancellation Policy

We don't currently have a self-service cancellation option in My Account. To request a cancellation, contact us with your order number as soon as possible and our team will take it from there.

You can review your order status anytime from My Account → Orders.

An order can be cancelled any time before it ships — while it's Pending, Confirmed, or being Processed.

The sooner you reach out after placing your order, the more likely we'll be able to cancel it before it moves further along.

Once an order has shipped, it can no longer be cancelled. If you no longer want the item once it's delivered, our Return & Refund Policy applies instead.

For Cash on Delivery orders, payment is collected at delivery — so cancelling before your order ships typically means no payment has been collected from you.

For orders paid online, if an amount has already been collected before your order is cancelled, applicable refund handling follows our Return & Refund Policy.