Return & Refund Policy

You can request a return within 30 days of delivery.

Outside this window, we're unable to accept a return, though our lifetime exchange offer (see Exchanges below) may still apply.

To be eligible for a return, an item must be unworn and in its original condition, with all tags and packaging intact.

Items that show signs of wear, damage caused after delivery, or missing tags or packaging may not qualify for a return.

Custom-made or engraved pieces are non-returnable.

If you're not sure whether your item qualifies, contact us with your order number and we'll let you know.

To request a return, exchange, or refund, contact us with your order number and our team will guide you through the next steps.

You can review your order details anytime from My Account → Orders.

Once we receive your returned item and complete a quality check, we process your refund within 5–7 business days to your original payment method.

We offer lifetime exchange at full metal value on eligible jewellery — so there's no fixed deadline by which you need to exchange a piece.

To start an exchange, contact us with your order number and the item you'd like to exchange.

If your order arrives damaged, or you receive the wrong item, contact us as soon as possible with your order number — our team will look into it and help however we can.

Cancelling an order before it ships is handled separately from returns. If you need to cancel a recent order, contact us as soon as possible and we'll help where we can.